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Las Vegas Convention Center

April 26th & 27th 2023

10AM - 4PM WED/THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Tom Moskal: Speaking at the Call and Contact Center Expo USA

Tom Moskal

Sr. Director of Global Client Services  -  OP360 on behalf of Krisp

Discover the Future of Noise-Free Communication for Call Centers with Krisp

The speaker will go over the key benefits that Krisp can bring to your
organization, including a significant decrease in Average Handle Time (AHT), an increase in Customer Satisfaction (CSAT), and a significant drop in noise complaints.

About Tom Moskal

Tom Moskal, Sr. Director of Global Client Services, has 16 years of successful experience with omnichannel support for global companies in the BPO space. Tom joined OP360 in July of 2021 and his background is in data analysis to provide solutions for optimization utilizing his vast experience in operations, training, workforce, staff planning, and client solutions. He has extensive experience with managing multi-geo markets and is responsible for multiple project launches, and scaling staffing by 200-300%. Tom has experience with the telecom, energy, ecommerce, retail, BFSI, education technology, travel, inbound/outbound sales & retention, legal, and recruitment services verticals. He is proficient with LEAN Six Sigma methodologies to improve processes and ensure success in every phase of our partner's business.