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April 24th & 25th 2024

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Apr 24 & 25 / 2024

LVCC, Las Vegas

Tom Moskal: Speaking at the Call and Contact Center Expo USA

Tom Moskal

Sr. Director of Global Client Services  -  OP360 on behalf of Krisp

Why AI, Why Now? Discover the Future of Communication for Call Centers with Voice AI

AI is revolutionizing voice communication, but why is it so important for call centers, and what does the future look like with Voice AI?

This session will examine the current state of contact centers, the challenges they face, and explore the capabilities of Voice AI in practice. Tom Moskal will share OP360's real world implementation of Krisp and the tangible benefits realized, including improved efficiency, reduced costs, enhanced agent and customer experiences, and the ways call centers can leverage AI to mitigate privacy concerns and even customer biases.

About Tom Moskal

Tom Moskal, Sr. Director of Global Client Services, has 16 years of successful experience with omnichannel support for global companies in the BPO space. Tom joined OP360 in July of 2021 and his background is in data analysis to provide solutions for optimization utilizing his vast experience in operations, training, workforce, staff planning, and client solutions. He has extensive experience with managing multi-geo markets and is responsible for multiple project launches, and scaling staffing by 200-300%. Tom has experience with the telecom, energy, ecommerce, retail, BFSI, education technology, travel, inbound/outbound sales & retention, legal, and recruitment services verticals. He is proficient with LEAN Six Sigma methodologies to improve processes and ensure success in every phase of our partner's business.