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Las Vegas Convention Center

April 16th & 17th 2025

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Apr 16 & 17 / 2025

LVCC, Las Vegas

Andrew Hill and Jeffrey Guymon: Speaking at the Call and Contact Center Expo USA

Andrew Hill and Jeffrey Guymon

SESTEK

Unlocking Combinations with Conversational Analytics & AQM

Discover the transformative potential of Knovvu Analytics and Automated Quality Management (AQM) in enhancing customer and employee experiences. This session provides actionable strategies to harness conversational analytics and
AQM tools for unparalleled CX & EX outcomes.

About Andrew Hill and Jeffrey Guymon

Jeffrey Guymon has 30+ years of experience in designing and implementing enhanced services, customer experience ecosystems, and partnerships - all with a focus on improving the customer lifecycle. Jeff has been involved in creating 100+ BPO & Enterprise contact center & CX solutions worldwide. Jeff is a highly consultative resource for others and is always learning and collaborating to provide unbiased and transparent perspectives. He is a master of disruptive ideas and an overall CX expert.