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April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Jennie Norviel: Speaking at the Call and Contact Center Expo USA

Jennie Norviel

Rubrica Testing

Assessing Language and Communication Skills Before You Hire

The ability to communicate and empathize are critical skills for any agent. Adding a language test to your hiring process
adds value in a multitude of ways. But where do you start?

Key takeaways:
-The importance of including language assessment in your hiring process
-How language testing can improve the quality of your candidate pool
-Types of language assessments on the market
-Questions to ask a potential test provider