Sponsored by

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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Lance Fried: Speaking at the Call and Contact Center Expo USA

Lance Fried

Chief Channel & Partner Officer  -  Nextiva

Unlocking Instant Value: Transforming Contact Centers with Generative AI

Session will focus on the innovation in Al for Customer Experience and how it is
being leveraged to remove consumer friction, improve experiences and unlock
instant value. Focus on agent tools and instrumentation that supports better
outcomes for all participants.