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April 16th & 17th 2025

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Apr 16 & 17 / 2025

LVCC, Las Vegas

Lance Fried: Speaking at the Call and Contact Center Expo USA

Lance Fried

Chief Channel & Partner Officer  -  Nextiva

Unlocking Instant Value: Transforming Contact Centers with Generative AI

Session will focus on the innovation in Al for Customer Experience and how it is
being leveraged to remove consumer friction, improve experiences and unlock
instant value. Focus on agent tools and instrumentation that supports better
outcomes for all participants.

About Lance Fried

Lance Fried, Chief Channel & Partner Officer

Lance is a recognized entrepreneur, thought leader, and cloud software evangelist dedicated to helping companies maximize amazing customer conversations.

With over 25 years of experience in leading the adoption of new CCaaS technologies, Lance's focus has been on utilizing emerging technology to create sustainable value for businesses and consumers.

As a technology expert, Lance is passionate about leveraging new and creative solutions to customer challenges such as AI, cloud computing, remote-enabling technologies, multi-channel communications. Ultimately, this serves to enrich
customer and operational experiences and efficiencies.