Sponsored by

Smile CX logo

Las Vegas Convention Center

April 16th & 17th 2025

GET YOUR TICKET NOW

BOOK A BOOTH

Get Your Ticket

Enquire About a Stand

Apr 16 & 17 / 2025

LVCC, Las Vegas

Aditya Kejriwal: Speaking at the Call and Contact Center Expo USA

Aditya Kejriwal

Customer and Market insights Leader  -  Cardinal Health

Managing Customer Experience in Healthcare

Healthcare products are becoming commoditized, and a growing focus on Customer Experience is expected by customers.

About Aditya Kejriwal

Aditya Kejriwal is a seasoned transformation leader with over 22 years helping organizations transform operations and reduce cost by up to $100M by leading global labor arbitrage, data and digital transformation, automation, and customer experience initiatives.

He currently leads the customer insights strategy for Cardinal’s direct to consumer business with a priority on building a customer centric culture. He has been with Cardinal for 9 years where he has played multiple roles in the areas of commercial product management, digital transformation, business process outsourcing and shared services development. Previously, he held senior roles at WNS global services and other service delivery organizations where he specialized in leading multi-geography, multi-disciplinary programs that included cost consolidation and process harmonization across geographically dispersed business units.