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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Adam Boelke: Speaking at the Call and Contact Center Expo USA

Adam Boelke

Alignment Advantage Group

7 Proven Culture Principles to Proactively Optimize Performance

Most leaders are clear on the impact employee engagement has on boosting operational and company performance but the daily fire drills and shifting priorities make it challenging to know where to start. In this presentation, participants will learn the 7 culture principles necessary to proactively create a culture of engagement that’s proven to drive bottom-line results, a world-class customer experience, and significantly reduce the daily fire drills.