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Apr 16 & 17 / 2025

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Paola Cavallero: Speaking at the Call and Contact Center Expo USA

Paola Cavallero

Smile CX

Solving the Dilemma: Tech Driven Interactions for Efficiency on Human Governance?

In the era of cutting-edge technology, the dilemma is clear: Should businesses move towards tech driven interactions, sacrificing the human touch for efficiency, or is there a way to strike the perfect balance? Learn how technology and humans can work together with a key objective: increase CX.

About Paola Cavallero

Paola Cavallero, is a distinguished professional with a rich and diverse career spanig several decades in leading roles at Microsoft, Coca-Cola, HBC Gillette etc, is marked by impactful leadership roles to optimize performance, drive market share, and navigate complex business landscapes. With a proven track record in sales, marketing, and strategic management, Paola has consistently demonstrated her prowess in driving business growth and innovation.

Paola's leadership journey has been marked by numerous accolades, including the Microsoft Gold Award in 2019 and recognition as a Microsoft Italy Board of Director member. Beyond her professional accomplishments, Paola is a vocal advocate for work-life balance and diversity and inclusion in the workplace, as highlighted in her media appearances and interviews.