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Apr 16 & 17 / 2025

LVCC, Las Vegas

Shelley Dunagan: Speaking at the Call and Contact Center Expo USA

Shelley Dunagan

Transaction Network Services (TNS)

Reach Customers. Close Business

Technology veteran, Shelley Dunagan, will explore the findings from a new Executive Brief by leading analyst firm Frost & Sullivan on how contact centers are empowering consumers to answer their calls. Learn how branded calling is helping contact centers to digitally transform the voice channel and retain customers through a competitive edge based on enhanced conversion rates, call durations and answer rates.

About Shelley Dunagan

Shelley Dunagan joined TNS in 2022 as Senior Director of Enterprise Branded Calling for its Communications Market business. In this role, she oversees TNS'' branded calling suite working closely with enterprises to restore trust in voice calling, improve customer conversion and increase answer rates. A dynamic leader with proven track record of creating performance driven sales teams, Shelley has worked in technology sales for nearly 30 years. She was previously ranked the number one Sales Director globally in 2009 and 2010 for Siemens for her work increasing revenue in Software Sales. Prior to joining TNS, Shelley was Vice President of Sales for UFP Technologies and Head of Sales for Contact Solutions. Most recently, she was Principal at The Dunagan Group where she built high-performing sales teams and developed channel ecosystems to create incremental sales and service revenue.