All Speakers
Keynote
Speakers

Forest Ward
Calldrip
A People-First Approach to Improving Customer Experience and Driving More Sales

Gregory Whiteside
HumanFirst
Call analytics: from keyword-search to natural language understanding (NLU)

Marc Bernstein
Balto
Optimized for Excellent Conversations: Reshaping Today & Tomorrow's Contact Center

Barbara Dondiego
AVOXI
What are your calls telling you? Insights from millions of global conversations.

Eric LeBow, COO
LinkLive
Using Advanced Contact Center Technologies to Engage Customers from Anywhere