All Speakers
Keynote
Speakers
John Greenwood
Compliance3 Limited
The new PCI secure telephone payment guidelines – a new paradigm.
Ian Colville
Aculab PLC
Deploying flexible, scalable, speaker verification with integrated multi-factor authentication
Jeff Knight
InGenius Software Inc.
Successfully Blend Omni-Channel and Open CTI in Your Contact Center
Trevor J Geraghty
Difference Corporation
Surviving the bots? Only amazing customer service will save you
Stuart Jackson
Staffino
Enhancing stakeholder engagement and ROI from your customer feedback strategy
Jonathan Sharp
Britannic Technologies
How Digital Transformation Reduces Costs & Improves Customer Experience
Richard Pennington
4net Technologies Ltd
Transforming customer experience through innovative use of technology
Mercedes Barbuti
Diabolocom
Augmented customer interactions: data at the heart of your contact centre.
Stuart Knight & Jitender Singh
Conduit Global
Transforming CX - from a back-office function to boardroom priority
Simon Beeching
Syntec CardEasy
Securing card payments in call centres, whilst improving customer experience
Matt Dyer, Head of Sabio Digital Simon Thorpe, Head of Sabio Customer Insight Solutions
Sabio
Impact of Self Service on your Agent population
Oli White
Sesui Cloud Communications
Come see the Big Fight - Artificial Intelligence v Actual Intelligence
Catherine Havasi
Luminoso Technologies, Inc.
How Are Companies Using AI to Improve Customer Experience
Raj Wadhwani
ContactCenterWorld.com - Global Association
Best Practices Ideas for contact centres from around the world
