Call and Contact Center Expo USA

All Speakers

Keynote
Speakers

Brennan Lodge

Head of Data Science - Goldman Sachs

TBD

Neel Mehta

Author - Swipe to Unlock | Product Manager - Google

Build, Borrow, Buy

Parth Detroja

Author - Swipe to Unlock | Product Manager - Facebook

Build, Borrow, Buy

Aditya Agashe

Author - Swipe to Unlock | Product Manager - Microsoft

Build, Borrow, Buy

Katie Swindler

UX Strategist - Allstate

Life & Death Design: What Life-Saving Technologies Can Teach Everyday Designers

Thomas Maher

Senior Vice President of Global Service Parts - Dell

TBD

Manish Mehta

Data Scientist - Microsoft

Storytelling with Data

Analisa Dominic

Head of Marketing, Verizon Customer Unit - Ericsson

The Power of Partnerships

Rich Bulger

Director of Reverse Logistics - Cisco

TBD

Vaibhav Garg

Sr. Director of Cybersecurity Research & Public Policy - Comcast Cable

Reprogramming the Cyber Kobayashi Maru

Colin Crowley

VP of Customer Experience - Freshly

Utilizing Chatbot Technology: An Omnichannel Approach

Tom Nugent

Director of Consumer Sales, Service & Multilingual - Verizon

TBD

Jiquanda Nelson

Senior Director of Community & Culture - Concentrix | Diversity, Equity and Inclusion Chair - PACE

Ally to Action: Unlocking Innovation through Diversity and Inclusion

Ken Arakelian

ENACOMM

TBD

Megan Merrick

Senior Manager of Messaging & Brand Engagement - Freshly

Utilizing Chatbot Technology: An Omnichannel Approach

Nishith Agarwal

Engineering Leader - Uber

TBD

Jason Annecy

Customer Ecxentric

TBD

Brian Solis

Global Innovation Evangelist - Salesforce

Reimagining the Customer's Experience: The Future of CX is Owned by the Customer and Needs a New, Post-Pandemic Operating System

Christian Eberle

Senior CX Consultant - Gladly

Service is the New Storefront

Gerard Dache

Founder & Executive Director - Government Blockchain Association (GBA)

TBD

Gabriela Smith-Sherman & Samantha Dizor-Carter

MindPoint Group

Avoid Your Colonial Pipeline Event: Cyber Hygiene is Your Business

Fred Stacey

Outsource Consultants

How Your Apathy Toward Technology Undermines Your BPO Partner Selection

Hui Wu-Curtis

World Connection

TBD

Robin Bortz

Phonexia

Remote Communication Is Here to Stay: Make It Easier with Biometrics

Nir Simionovich

Cloudonix, Inc.

Your customer’s data is important - why are you throwing it away?

Maddy Martin

Smith.ai

Capture and Convert More Leads with Outsourcing and Automation

Sam Espinosa

Next Caller

The Future of Call Center Authentication and Fraud Detection

Perla Humphrey

Edifius

The Digital Call & Contact Center Agent

Aaron Fischer

OfficePartners360

“Things We Think & Do Not Say: Taking the Stigma out of BPO”

Brian Redden and Doug Deker

Call Center Power

Vetting Outsource Providers: Pre vs. Post Pandemic

Frank Esparza

Call Center Services International

Nearshoring for Success: Advantages of Mexico

Nir Simionovich - Virtual

Cloudonix, Inc.

Contact Center Work from Anywhere - Keep Using What You Have

Brian Morin

SmartAction

National Retailer Outlines Best Practices for an AI-powered Virtual Agent Implementation

Mark A. Houpt

DataBank Holdings, Ltd.

Data Protection in a Customer Driven World

Eric Etherington

The Cadence Group

Panel Session - TBD

Leo Bletnitsky

Healthy Technology Solutions

Healthcare 2021 - Call Centers, HIPAA, Cyber Security and More…

Brian Podolak

Vocodia Holdings Corp

The Conversational AI Revolution

Pete Lee

Observe.AI

Contact Center AI & Compliance in the New World of Work

Andrew Casson

Content Guru

The Cost and Ops Advantage: Growing with end-to-end CCaaS Solutions

TJ Crews

Cyber Protection Services

Digital Self-Defense in an Uncertain World

Shai Berger

Fonolo

How to Foster Agent Engagement in a Hybrid Contact Center

Dr. Venky Krishnaswamy

Koopid Inc.

The Future of Customer Service is Digital-First and AI-Native

Ira Cohen

MMDSmart

Embrace Your Mobile SuperPower

Er. Priyank Samirbhai Vyas

NTRAE INFOTECH | INDIA

Cyber Crimes & Their Safety Precautions

Douglas W. Barbin

Schellman & Company, LLC

Scaling FedRAMP – The Assessors Perspective

Samantha Dizor-Carter

MindPoint Group

FedRAMP's Role in Cyber Hygiene

Tom Cella

OmniLegion Technologies

Optimize Customer Experience Using Amazon Connect (Voice, chat, AI)

Jill Christensen

Jill Christensen International

If Not You, Who? How to Crack the Code of Employee Disengagement

Derek Roberti

Cognigy

Why Your CX Depends on Conversational Automation

Brennan Lodge

Head of Data Science - Goldman Sachs

TBD

Neel Mehta

Author - Swipe to Unlock | Product Manager - Google

Build, Borrow, Buy

Parth Detroja

Author - Swipe to Unlock | Product Manager - Facebook

Build, Borrow, Buy

Aditya Agashe

Author - Swipe to Unlock | Product Manager - Microsoft

Build, Borrow, Buy

Katie Swindler

UX Strategist - Allstate

Life & Death Design: What Life-Saving Technologies Can Teach Everyday Designers

Thomas Maher

Senior Vice President of Global Service Parts - Dell

TBD

Manish Mehta

Data Scientist - Microsoft

Storytelling with Data

Analisa Dominic

Head of Marketing, Verizon Customer Unit - Ericsson

The Power of Partnerships

Rich Bulger

Director of Reverse Logistics - Cisco

TBD

Vaibhav Garg

Sr. Director of Cybersecurity Research & Public Policy - Comcast Cable

Reprogramming the Cyber Kobayashi Maru

Colin Crowley

VP of Customer Experience - Freshly

Utilizing Chatbot Technology: An Omnichannel Approach

Tom Nugent

Director of Consumer Sales, Service & Multilingual - Verizon

TBD

Jiquanda Nelson

Senior Director of Community & Culture - Concentrix | Diversity, Equity and Inclusion Chair - PACE

Ally to Action: Unlocking Innovation through Diversity and Inclusion

Ken Arakelian

ENACOMM

TBD

Megan Merrick

Senior Manager of Messaging & Brand Engagement - Freshly

Utilizing Chatbot Technology: An Omnichannel Approach

Nishith Agarwal

Engineering Leader - Uber

TBD

Jason Annecy

Customer Ecxentric

TBD

Brian Solis

Global Innovation Evangelist - Salesforce

Reimagining the Customer's Experience: The Future of CX is Owned by the Customer and Needs a New, Post-Pandemic Operating System

Christian Eberle

Senior CX Consultant - Gladly

Service is the New Storefront

Gerard Dache

Founder & Executive Director - Government Blockchain Association (GBA)

TBD

Gabriela Smith-Sherman & Samantha Dizor-Carter

MindPoint Group

Avoid Your Colonial Pipeline Event: Cyber Hygiene is Your Business