Call and Contact Center Expo USA

All Speakers

Keynote
Speakers

Neel Mehta

Author - Swipe to Unlock | Product Manager - Google

Build, Borrow, Buy

Manish Mehta

Data Scientist - Microsoft

Storytelling with Data

Aditya Agashe

Author - Swipe to Unlock | Product Manager - Microsoft

Build, Borrow, Buy

Matthew Clare

Google Chrome Enterprises

Fueling great customer service through agile, modern contact center solutions and Chrome OS

Cheryl Li

ZOOM

Reimagining the Customer Experience with Zoom

Josh Stanley

Zoom

Planning for Successful Customer Engagement Solution with Zoom

Brennan Lodge

Head of Data Science - Goldman Sachs

Home Grown Machine Learning

Josh Varela

Ring Central

The Rising Agent Migration - How to address elevated expectations and make 2022 the best year yet

Thomas Maher

Senior Vice President of Global Service Parts - Dell

TBD

Parth Detroja

Author - Swipe to Unlock | Product Manager - Facebook

Build, Borrow, Buy

Analisa Dominic

CMO & VP of Marketing - Opengear

The Power of Partnerships

Michael Puccinelli

SingleComm

The Magic of Customer Engagement: How to Delight and Surprise Every Time

Michael Loeb

Loeb Enterprises

The Magic of Customer Engagement: How to Delight and Surprise Every Time

Vaibhav Garg

Sr. Director of Cybersecurity Research & Public Policy - Comcast Cable

Reprogramming the Cyber Kobayashi Maru

Jiquanda Nelson

Senior Director of Community & Culture - Concentrix | Diversity, Equity and Inclusion Chair - PACE

Ally to Action: Unlocking Innovation through Diversity and Inclusion

Ken Arakelian

ENACOMM

TBD

Jason Annecy

Customer Ecxentric

TBD

Brian Solis

Global Innovation Evangelist - Salesforce

Reimagining the Customer's Experience: The Future of CX is Owned by the Customer and Needs a New, Post-Pandemic Operating System

Christian Eberle

Senior CX Consultant - Gladly

Service is the New Storefront

Robin Bortz

Phonexia

Remote Communication Is Here to Stay: Make It Easier with Biometrics

Nir Simionovich

Cloudonix, Inc.

Your customer’s data is important - why are you throwing it away?

Maddy Martin

Smith.ai

Capture and Convert More Leads with Outsourcing and Automation

Sam Espinosa

Next Caller

The Future of Call Center Authentication and Fraud Detection

Perla Humphrey

Edifius

The Digital Call & Contact Center Agent

Aaron Fischer

OfficePartners360

“Things We Think & Do Not Say: Taking the Stigma out of BPO”

Brian Redden and Doug Deker

Call Center Power

Vetting Outsource Providers: Pre vs. Post Pandemic

Frank Esparza

Call Center Services International

“Contact Center Success in Mexico”

Nir Simionovich - Virtual

Cloudonix, Inc.

Contact Center Work from Anywhere - Keep Using What You Have

Brian Morin

SmartAction

National Retailer Outlines Best Practices for an AI-powered Virtual Agent Implementation

Mark A. Houpt

DataBank Holdings, Ltd.

Data Protection in a Customer Driven World

Leo Bletnitsky

Healthy Technology Solutions

Healthcare 2021 - Call Centers, HIPAA, Cyber Security and More…

Brian Podolak

Vocodia Holdings Corp

The Conversational AI Revolution

Andrew Casson

Content Guru

The Cost and Ops Advantage: Growing with end-to-end CCaaS Solutions

TJ Crews

Cyber Protection Services

Digital Self-Defense in an Uncertain World

Shai Berger

Fonolo

How to Foster Agent Engagement in a Hybrid Contact Center

Dr. Venky Krishnaswamy

Koopid Inc.

The Future of Customer Service is Digital-First and AI-Native

Ira Cohen

MMDSmart

Embrace Your Mobile SuperPower

Er. Priyank Samirbhai Vyas

NTRAE INFOTECH | INDIA

Cyber Crimes & Their Safety Precautions

Douglas W. Barbin

Schellman & Company, LLC

Scaling FedRAMP – The Assessors Perspective

Samantha Dizor-Carter

MindPoint Group

FedRAMP's Role in Cyber Hygiene

EJ Bowen

OmniLegion Technologies

Optimize CX & Operationalize AI for Omnichannel Contact Centers

Jill Christensen

Jill Christensen International

If Not You, Who? How to Crack the Code of Employee Disengagement

Derek Roberti

Cognigy

Why Your CX Depends on Conversational Automation

Mike Otting

First Orion

Brand Impact: How Branded Calling Increases Customer Connections

Nada Nasserdeen

Rise Up For You

Emotional Intelligence in the Workplace: What Every Executive Needs to Know

Lauren Sweeney

Rise Up For You

Women in the Workplace: How to Empower, Engage and Elevate in Male Dominated Industries

Raj Tumuluri

Openstream.ai

Bridging the Knowledge Gap

Sarah Wesen

Frontline Call Center

The Frontline Journey

Beth Ziff

American Customer Care/Premiere Response

Rethinking KPIs: Do They Say Anything about Customer Effort?

Nikola Mrksic

PolyAI

Revolution is happening: Superhuman voice assistants for CX leaders

Simon Black

Awaken Intelligence Ltd

Evolving the Contact Center: How to onboard, empower and retain agents in a rapidly changing environment

Daniela Semeco

Polyglotte

Gig CX and the Multilingual Contact Center

Amanda Malach

ArenaCX

Businesses Gone Wild: Is your outsourcing strategy leaving you overexposed?

Anoosh Roozrock

Aloware

Keeping Up with Mobile Customers: Business Texting for Contact Centers

Chaitanya Chokkareddy

Ozonetel Communications Inc.

Innovations driving the contact center future-Parallel channels and more....

Vern Fernandez

Jabra GM

The Flexible Contact Center Begins With Intelligent Endpoints

David Larsen

Utz Accent

Artificial intelligence, technology for languages.

Grafton Potter

PCI Pal

Achieving Sustainable PCI Compliance while Enhancing CX

Kelly Painter

eSkill Corporation

How to Hire and Train for the Skills Call Center Agents Need

April W Sullivan

Caller ID Reputation

How to Navigate the Call Labeling and Blocking Ecosystem

Eric Troutman

Squire Patton Boggs

How to Navigate the Call Labeling and Blocking Ecosystem

Spencer Wiedeman

Airkit

Lowering Your Cost to Serve with Digital CX Automation

Mike Hallowell

Outsource Consultants

Strategies for Combatting Rising Outsourcing Costs at Home and Abroad

Frank Wassenbergh

Cloudlinx

Migrating to the cloud? Learn 8 critical considerations to avoid expensive mistakes.

Benjamin Gleitzman

Replicant

The Great Resignation: Why Your Contact Center Won’t Survive without Automation

Elijah Cox

Snowfly Performance

Improving Performance and Loyalty with Employee Engagement

Kevin Abbott

Moss Adams

Cybersecurity For The C-Suite

David Grant

AMC Technology

Forget roadmaps: orchestrate your contact center with customizable integration scenarios

Neel Mehta

Author - Swipe to Unlock | Product Manager - Google

Build, Borrow, Buy

Manish Mehta

Data Scientist - Microsoft

Storytelling with Data

Aditya Agashe

Author - Swipe to Unlock | Product Manager - Microsoft

Build, Borrow, Buy

Matthew Clare

Google Chrome Enterprises

Fueling great customer service through agile, modern contact center solutions and Chrome OS

Cheryl Li

ZOOM

Reimagining the Customer Experience with Zoom

Josh Stanley

Zoom

Planning for Successful Customer Engagement Solution with Zoom

Brennan Lodge

Head of Data Science - Goldman Sachs

Home Grown Machine Learning

Josh Varela

Ring Central

The Rising Agent Migration - How to address elevated expectations and make 2022 the best year yet

Thomas Maher

Senior Vice President of Global Service Parts - Dell

TBD

Parth Detroja

Author - Swipe to Unlock | Product Manager - Facebook

Build, Borrow, Buy

Analisa Dominic

CMO & VP of Marketing - Opengear

The Power of Partnerships

Michael Puccinelli

SingleComm

The Magic of Customer Engagement: How to Delight and Surprise Every Time

Michael Loeb

Loeb Enterprises

The Magic of Customer Engagement: How to Delight and Surprise Every Time

Vaibhav Garg

Sr. Director of Cybersecurity Research & Public Policy - Comcast Cable

Reprogramming the Cyber Kobayashi Maru

Jiquanda Nelson

Senior Director of Community & Culture - Concentrix | Diversity, Equity and Inclusion Chair - PACE

Ally to Action: Unlocking Innovation through Diversity and Inclusion

Ken Arakelian

ENACOMM

TBD

Jason Annecy

Customer Ecxentric

TBD

Brian Solis

Global Innovation Evangelist - Salesforce

Reimagining the Customer's Experience: The Future of CX is Owned by the Customer and Needs a New, Post-Pandemic Operating System

Christian Eberle

Senior CX Consultant - Gladly

Service is the New Storefront