Call and Contact Center Expo USA

All Speakers

Keynote
Speakers

Josh Stanley

Zoom

Planning for Successful Customer Engagement Solution with Zoom

Raj Tumuluri

Openstream.ai

Bridging the Knowledge Gap

Josh Varela

Ring Central

The Rising Agent Migration - How to address elevated expectations and make 2022 the best year yet

Meg Vaidya

Wayfair

Customer Service Innovation - The Wayfair Way

Brennan Lodge

Head of Data Science - Goldman Sachs

Home Grown Machine Learning

Ken Arakelian

ENACOMM

The Magic of Conversational Banking

Jeff Fettes

Laivly

The Evolution of Real-Time Digital QA

Christian Eberle

Senior CX Consultant - Gladly

Service is the New Storefront

Nuri Gocay

Webex by Cisco

Power your digital transformation with Webex

Neel Mehta

Author - Swipe to Unlock | Product Manager - Google

Business Strategy for Product Builders: Market Entry Strategies & Predictions

Aditya Agashe

Author - Swipe to Unlock | Product Manager - Microsoft

Business Strategy for Product Builders: Market Entry Strategies & Predictions

Matthew Clare

Google Chrome Enterprises

Fueling great customer service through agile, modern contact center solutions and Chrome OS

Kentis Gopalla

Zoom

Reimagining the Customer Experience with Zoom

Parth Detroja

Author - Swipe to Unlock | Product Manager - Facebook

Business Strategy for Product Builders: Market Entry Strategies & Predictions

Analisa Dominic

CMO & VP of Marketing - Opengear

The Power of Partnerships

Michael Puccinelli

SingleComm

The Magic of Customer Engagement: How to Delight and Surprise Every Time

Michael Loeb

Loeb Enterprises

The Magic of Customer Engagement: How to Delight and Surprise Every Time

Jiquanda Nelson

PACE

Ally to Action: Unlocking Innovation through Diversity and Inclusion

Maddy Martin

Smith.ai

Capture and Convert More Leads with Outsourcing and Automation

Perla Humphrey

Edifius

The Digital Call & Contact Center Agent

Aaron Fischer

OfficePartners360

“Things We Think & Do Not Say: Taking the Stigma out of BPO”

Brian Redden and Doug Deker

Call Center Power

Vetting Outsource Providers: Pre vs. Post Pandemic

Frank Esparza

Call Center Services International

“Contact Center Success in Mexico”

Mark A. Houpt

DataBank Holdings, Ltd.

Data Protection in a Customer Driven World

Leo Bletnitsky

Healthy Technology Solutions

Healthcare 2021 - Call Centers, HIPAA, Cyber Security and More…

Brian Podolak

Vocodia Holdings Corp

The Conversational AI Revolution

Andrew Casson

Content Guru

The Cost and Ops Advantage: Growing with end-to-end CCaaS Solutions

TJ Crews

Cyber Protection Services

Digital Self-Defense in an Uncertain World

Shai Berger

Fonolo

A New Reality for Contact Centers: The Labor Shortage is Here to Stay

Dr. Venky Krishnaswamy

Dialpad

The Future of Customer Service is Digital-First and AI-Native

Ira Cohen

MMDSmart

Embrace Your Mobile SuperPower

Douglas W. Barbin

Schellman & Company, LLC

Scaling FedRAMP – The Assessors Perspective

Samantha Dizor Carter

MindPoint Group

FedRAMP's Role in Cyber Hygiene

EJ Bowen

OmniLegion Technologies

Optimize CX & Operationalize AI for Omnichannel Contact Centers

Jill Christensen

Jill Christensen International

If Not You, Who? How to Crack the Code of Employee Disengagement

Derek Roberti

Cognigy

Why Contact Centers’ Next Big Move is: Voice Bots

Mike Otting

First Orion

Brand Impact: How Branded Calling Increases Customer Connections

Sarah Wesen

Frontline Call Center

The Frontline Journey

Nikola Mrksic

PolyAI

Revolution is happening: Superhuman voice assistants for CX leaders

Simon Black

Awaken Intelligence Ltd

Evolving the Contact Center: How to onboard, empower and retain agents in a rapidly changing environment

Daniela Semeco

Polyglotte

Gig CX and the Multilingual Contact Center

Amanda Malach

ArenaCX

Businesses Gone Wild: Is your outsourcing strategy leaving you overexposed?

Anoosh Roozrock

Aloware

Keeping Up with Mobile Customers: Business Texting for Contact Centers

Chaitanya Chokkareddy

Ozonetel Communications Inc.

Innovations driving the contact center future-Parallel channels and more....

Vern Fernandez

Jabra GM

The Flexible Contact Center Begins With Intelligent Endpoints

David Larsen

Utz Accent

Artificial intelligence, technology for languages.

Kelly Painter

eSkill Corporation

How to Hire and Train for the Skills Call Center Agents Need

April W Sullivan

Caller ID Reputation

How to Navigate the Call Labeling and Blocking Ecosystem

Eric Troutman

Squire Patton Boggs

How to Navigate the Call Labeling and Blocking Ecosystem

Mike Hallowell

Outsource Consultants

Strategies for Combatting Rising Outsourcing Costs at Home and Abroad

Frank Wassenbergh

Cloudlinx

Migrating to the cloud? Learn 8 critical considerations to avoid expensive mistakes.

Benjamin Gleitzman

Replicant

The Great Resignation: Why Your Contact Center Won’t Survive without Automation

Elijah Cox

Snowfly Performance

Improving Performance and Loyalty with Employee Engagement

Kevin Abbott

Moss Adams

Cybersecurity For The C-Suite

Charles Harmornick

World Connection & Eaze Technologies

Breaking the Cultural Barriers with your Outsourcing Partner

Javier Segura

World Connection & Eaze Technologies

Breaking the Cultural Barriers with your Outsourcing Partner

Elder Gonzalez

World Connection & Eaze Technologies

Breaking the Cultural Barriers with your Outsourcing Partner

David Grant

AMC Technology

Forget roadmaps: orchestrate your contact center with customizable integration scenarios

Chase Labrador

TechStyleOS

Where the Fashion Runway meets Knowledge Management: The TechStyleOS Lighthouse Implementation Success Story

Mike Mixon

Textel

How Pearson Education Improved Engagement by 225% with Texting

Andrew Kennedy

Work Entropy

The Cycle of Ensuring WE All Thrive

Marc Bernstein

Balto

Optimized for Excellent Conversations: Reshaping Today & Tomorrow's Contact Center

Fred Stacey

Smartz Solutions

The experience culture is here! But which one?

Arjan ven den Berg

CONTACTCENTER4ALL

Contact Center benefits when Microsoft Teams meets CC4Teams

John Kelvie

Bespoken

Testing, Tuning and Monitoring for Optimal Customer Experiences

Tom Michaelian

Neustar, Inc., a TransUnion company

Customer Contact Excellence in the Era of Robocalls and Call Fraud

Gary Davis

SmartAction

Implementing an AI Virtual Agent Is Only the First Step

Casey Denby

Zenarate

Create top-performing new hires, even from home!

Casey Hall

ERC

Create top-performing new hires, even from home!

Rich Wang

Observe.AI

How to Supercharge your CX with Conversation Intelligence

Fabian Eppler, Aarde Cosseboom, Alex McBratney

USU Software AG

Improve Agent Experience with Knowledge Management

Marty Sarim

ERC

Create top-performing new hires, even from home!

Milan Batinich

A.W. Companies, Inc.

Solving for the Employee Engagement Enigma

Cristopher Kuehl & Shannon Brown- Hess

Sitel & CallMiner

Automating QA to Drive Measurable Results, Faster!

Jennifer Waite

Playvox

Deliver great experiences to your agents so they can turn that into creating great customer experiences

Kristyn Emenecker

Playvox

TBD

Nicole Culver

Pindrop

The Future of Call Center Authentication and Fraud Detection

Mark Hertel

PCIpal

Achieving Sustainable PCI Compliance while Enhancing CX

Sam Hahn

eGain

Knowledge Hubs: The Key to Successful Digital Transformation of Customer Experience

Chris Anderson

AirKit

Lowering Your Cost to Serve with Digital CX Automation

Lina Delgado Cano

American Customer Care

Rethinking KPIs: Do They Say Anything about Customer Effort?

Jose Ferreras

Confie Business Process Outsourcing (Confie BPO)

Maximize efficiency, improve business outcomes and drive service excellence

Craig Renzulli

Balance Staffing

Hire right, right now.

Dennis Wakabayashi

Customer Experience Factory

Getting back to CX basics in 2022

Nate Brown

Arise

Forging Loyalty, Inside and Out

Dan Gingiss

Author

How A Remarkable Customer Experience Can Be Your Best Sales and Marketing Strategy

Frank Pettinato

Avantive Solutions

You Had Me at Hello: How to Increase Sales Conversion & Efficiency with Hiya's Branded Call

Josh Stanley

Zoom

Planning for Successful Customer Engagement Solution with Zoom

Raj Tumuluri

Openstream.ai

Bridging the Knowledge Gap

Josh Varela

Ring Central

The Rising Agent Migration - How to address elevated expectations and make 2022 the best year yet

Meg Vaidya

Wayfair

Customer Service Innovation - The Wayfair Way

Brennan Lodge

Head of Data Science - Goldman Sachs

Home Grown Machine Learning

Ken Arakelian

ENACOMM

The Magic of Conversational Banking

Jeff Fettes

Laivly

The Evolution of Real-Time Digital QA

Christian Eberle

Senior CX Consultant - Gladly

Service is the New Storefront

Nuri Gocay

Webex by Cisco

Power your digital transformation with Webex

Neel Mehta

Author - Swipe to Unlock | Product Manager - Google

Business Strategy for Product Builders: Market Entry Strategies & Predictions

Aditya Agashe

Author - Swipe to Unlock | Product Manager - Microsoft

Business Strategy for Product Builders: Market Entry Strategies & Predictions

Matthew Clare

Google Chrome Enterprises

Fueling great customer service through agile, modern contact center solutions and Chrome OS

Kentis Gopalla

Zoom

Reimagining the Customer Experience with Zoom

Parth Detroja

Author - Swipe to Unlock | Product Manager - Facebook

Business Strategy for Product Builders: Market Entry Strategies & Predictions

Analisa Dominic

CMO & VP of Marketing - Opengear

The Power of Partnerships

Michael Puccinelli

SingleComm

The Magic of Customer Engagement: How to Delight and Surprise Every Time

Michael Loeb

Loeb Enterprises

The Magic of Customer Engagement: How to Delight and Surprise Every Time

Jiquanda Nelson

PACE

Ally to Action: Unlocking Innovation through Diversity and Inclusion