Becoming Millennial Friendly - Exceeding The Customer Experience Expectations Across All Generations
Gregg Widdowson, Customer Experience Solution Sales Leader UK&I
Transformation: From Contact Centre Agent to Customer Experience Specialist / Superhero
Natalie Keightley, Solutions Marketing Director, International
Use Cases Shaping the Customer Centric Experience of Tomorrow
The new PCI secure telephone payment guidelines – a new paradigm.
Deploying flexible, scalable, speaker verification with integrated multi-factor authentication
How One AI Tool Created a 25% Reduction in Call Volumes for Redbridge Council
Iain Banks (VP International Markets, TTEC)
TTEC (Talent & Technology Engaging Customers)
Talent & Technology – How to engage with your customers using humans and technology
Illay Rennert & Doron Gower
HOW DO YOU ENSURE YOUR CUSTOMERS GET THE ANSWERS THEY NEED?
Oak Innovation Limited
Using integration to improve compliance, workflow and customer experience
Josh Ayres and Valur Svansson
IP Integration Limited
The Fourth Industrial Revolution in the Contact Centre
InGenius Software Inc.
Successfully Blend Omni-Channel and Open CTI in Your Contact Center
Trevor J Geraghty
Surviving the bots? Only amazing customer service will save you
Enhancing stakeholder engagement and ROI from your customer feedback strategy
Rolf Adamson, Senior Vice President, Customer Contact Centres
How high performance organisations increase CSAT while decrease costs
How adopting elearning has positively affected ROI for Haven Claims in just 12 months
How Digital Transformation Reduces Costs & Improves Customer Experience
The Anatomy of Friendships: Building authentic connections with your customers
John Keane and Stephen Fulton
Spotlight on Audio Communication Compliance for Call and Contact Centers
4net Technologies Ltd
Transforming customer experience through innovative use of technology
Rank Group in partnership with Ultracomms
Better conversations start with the right data and technology
Augmented customer interactions: data at the heart of your contact centre.
Stuart Knight & Jitender Singh
Transforming CX - from a back-office function to boardroom priority
Securing card payments in call centres, whilst improving customer experience
Matt Dyer, Head of Sabio Digital Simon Thorpe, Head of Sabio Customer Insight Solutions
Impact of Self Service on your Agent population
Sesui Cloud Communications
Come see the Big Fight - Artificial Intelligence v Actual Intelligence
Luminoso Technologies, Inc.
How Are Companies Using AI to Improve Customer Experience
ContactCenterWorld.com - Global Association
Best Practices Ideas for contact centres from around the world
Dr Jay van Zyl & Werner Tenten
Applied Ai. Predicting and servicing consumer demands that makes them happy. A real case study.
Ilhan Karakoc (Sestek) & Gokhan Kantar (Cigna Finans)
Sestek & Cigna Finans
How Speech Analytics Helps CCs Increase Revenue in Double Digits
7 Steps to better CX – Your customers are talking. Are you listening?