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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Namratha Nandagopal and Joshua Schechter: Speaking at the Call and Contact Center Expo USA

Namratha Nandagopal and Joshua Schechter


Transforming Customer and Guest Experience with Conversational AI at Scale

Step into the future of customer engagement as you learn the secrets to transforming your contact center into a dynamic and intuitive powerhouse. Discover how to elevate your customer interactions to unprecedented heights with fewer call transfers, improved wait times and resolution time, reduced agent workload, and increases in both customer and agent satisfaction.

In this session, we’ll explore a real-world case study showcasing an organization that has successfully transitioned from traditional systems to intelligent contact centers enabled by AI. From the beginning utilizing digital agents and automation in streamlining internal IT operations, enhancing guest and employee experiences; and now managing the entirety of the call center, learn one organization’s path with Amelia in saving time and money with its revolutionary development and deployment experiences.

Key Highlights:

-Understand - what was implemented and how this impacted customer experience and the core business benefits.
-How – RWLV leveraged AI to create a hybrid approach to customer and guest experience.
-Action – Leverage the latest Generative AI to quickly produce End-to-End Resolutions of Complex Tasks.
-Learn – Explore the scalability of AI solutions, ensuring they evolve alongside your business needs.

Don't miss this opportunity to revolutionize your customer experiences and stay ahead in the competitive landscape. Join us and embark on a journey toward redefining your contact center's potential.