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Greg DeVore: Speaking at the Call and Contact Center Expo USA

Greg DeVore

ScreenSteps

Create a Knowledge Transfer Strategy that Onboards Agents 50% Faster

Join Greg DeVore from ScreenSteps to learn how to transfer knowledge to your employees faster. Discover how the Find and Follow Framework drastically reduces new hire dependency, cutting down time to independence for new hires from 12 months to under 30 days. Learn how to design onboarding programs that transfer knowledge quickly, reduce agent stress and attrition, and prepare agents to deal with complexity and constant change.

About Greg DeVore

Greg DeVore, CEO and co-founder of ScreenSteps, brings a unique blend of creativity and leadership to the business world. A graduate of Berklee College of Music with a degree in Composition and Film Scoring, Greg’s journey from music to technology is as unconventional as it is inspiring.

Alongside his brother Trevor, Greg established ScreenSteps, a Knowledge Operations Platform that helps teams reduce their reliance on tribal knowledge, onboard with less stress, and adapt to change in less time.

Under his guidance, ScreenSteps has become an essential tool for companies seeking to modernize how they transfer knowledge to their employees.

Greg is also the co-author of "Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster." His unique perspective on knowledge transfer and employee training has helped businesses develop onboarding programs that reduce new hire time to proficiency by as much as 11 months.