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Las Vegas Convention Center

April 24th & 25th 2024

Apr 24 & 25 / 2024

LVCC, Las Vegas

Greg DeVore: Speaking at the Call and Contact Center Expo USA

Greg DeVore

ScreenSteps

Create a Knowledge Transfer Strategy that Onboards Agents 50% Faster

Join Greg DeVore from ScreenSteps to learn how to transfer knowledge to your employees faster. Discover how the Find and Follow Framework drastically reduces new hire dependency, cutting down time to independence for new hires from 12 months to under 30 days. Learn how to design onboarding programs that transfer knowledge quickly, reduce agent stress and attrition, and prepare agents to deal with complexity and constant change.