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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Chris Mounce: Speaking at the Call and Contact Center Expo USA

Chris Mounce


Mapping Mastery: Navigating the journey from new agent to expert

Join Chris as he delves into the agent''s journey, focusing on how you can develop future CX leaders, while ensuring exceptional customer service in the short term."Mapping Mastery" is more than a talk; it''s a blueprint for building the next generation of CX experts. Chris will cover everything from agent training and innovative tech, to empowerment and engagement, equipping you with the knowledge and tools to foster agent growth.