Sponsored by

Smile CX logo

Las Vegas Convention Center

April 24th & 25th 2024

Apr 24 & 25 / 2024

LVCC, Las Vegas

Sanjeev Sahni : Speaking at the Call and Contact Center Expo USA

Sanjeev Sahni

eGain

The Knowledge Foundation: Take GPT from Transformer to Transformation

Generative AI has the potential to transform customer and employeexperiences
—CX and EX. The question is how you can harness that technology for CX and EX transformation. Why is knowledge management foundational to success with
generative AI? How do you integrate it with your current AI portfolio? What are the
best practices to reap business benefits and mitigate risk?