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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Kevin Leman: Speaking at the Call and Contact Center Expo USA

Kevin Leman


Tackling the UAF - User Annoyance Factor - Through Proven AI Solutions

How many call-center experiences result in INCREASED user frustration levels? How can we use existing AI tools to reduce the annoyance levels of our internal and external users and increase customer, as well as employee, satisfaction levels? We''ll look at how to evaluate AI tools from the lens of reducing the User Annoyance Factor, and discuss some unexpected "real world" wins.