Sponsored by

Smile CX logo

Las Vegas Convention Center

April 16th & 17th 2025

GET YOUR TICKET NOW

BOOK A BOOTH

Get Your Ticket

Enquire About a Stand

Apr 16 & 17 / 2025

LVCC, Las Vegas

Kevin Leman: Speaking at the Call and Contact Center Expo USA

Kevin Leman

Flexday

Tackling the UAF - User Annoyance Factor - Through Proven AI Solutions

How many call-center experiences result in INCREASED user frustration levels? How can we use existing AI tools to reduce the annoyance levels of our internal and external users and increase customer, as well as employee, satisfaction levels? We''ll look at how to evaluate AI tools from the lens of reducing the User Annoyance Factor, and discuss some unexpected "real world" wins.

About Kevin Leman

Kevin Leman has over 30 years of experience in IT and Finance - both as a consultant, and in private industry. He built a successful data center in the Netherlands providing 24x7 operations and supporting multiple countries/languages. He serves on the Board of Directors of the $1.5BN Great Lakes Credit Union which recently completed an extensive revamping of their call center operations, successfully utilizing AI tools. Kevin''s professional accreditations include holding his CPA license as well as his MBA, and he has taught 300-level courses at the University of Wisconsin. Most recently, Kevin has been performing consulting services for Flexday, an AI company providing proven, Enterprise-Level AI solutions.