Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Masterclasses

BPOs of today and tomorrow. The big challenges post COVID

image of the sponsor
Broadvoice is the cloud communications company that helps businesses create better employee and customer experiences with integrated contact center solutions and a robust collaboration suite that delivers voice, video, chat, and SMS in one seamless, feature-rich, secure platform.

View Masterclass

Customer Operations 101: How to Use Data to Drive Next-Level Agent Productivity and Contact Center Outcomes

image of the sponsor
This masterclass series will cover how best-in-class companies use data and insights to identify opportunities, drive improvements, and demonstrate ROI for average outcomes of 25% reduction in average handle time, 16% increase in agent utilization, and more.

View Masterclass