Broadvoice is the cloud communications company that helps businesses create better employee and customer experiences with integrated contact center solutions and a robust collaboration suite that delivers voice, video, chat, and SMS in one seamless, feature-rich, secure platform.
This masterclass series will cover how best-in-class companies use data and insights to identify opportunities, drive improvements, and demonstrate ROI for average outcomes of 25% reduction in average handle time, 16% increase in agent utilization, and more.
