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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Kamala Manju Kesavan: Speaking at the Call and Contact Center Expo USA

Kamala Manju Kesavan

Director of Engineering  -  Visa

A Journey of Customer-Centric Digital Transformation with Cloud and AI Integration

Digital transformation in software development, coupled with cloud computing and artificial intelligence (AI), brings a synergistic approach to integrating customer feedback. Cloud platforms offer scalable and collaborative environments, enabling efficient feedback collection and dissemination. AI-powered analytics processes this feedback, extracting actionable insights. This dynamic interaction loop, fueled by cloud and AI technologies, enhances adaptability, accelerates development cycles, and ensures that customer experiences are not only heard but profoundly influence the evolution of digital solutions.