Welcome to the
Call and Contact Center Expo USA

Keynote Theater

LEARN FROM THE BEST

Hear from the businesses and innovators who are paving the way in the customer engagement market, with our unparalleled keynote seminar lineup. Gain insight into the future of the industry as our experts share their knowledge, their wins and even their failures, so that you can ensure you keep your projects on the right path.

Networking Area

If you’re looking to discuss your latest product or are looking to source some new technology, our dedicated networking area is the perfect chance to mingle with thousands of like-minded professionals and potential suppliers. From collaboration and forming alliances, to soaking up the plethora of professional knowledge surrounding you, this is the place where business opportunities flourish.

Industry Leading Awards

This award recognises those that are breaking boundaries across the different sectors of the embedded technology industry.

Nominees are those whose technology, product, service or strategy are having a massive impact and influence on the success of the customer engagement marketplace. Our Industry Award will select a handful of exhibitors that are providing unparalleled opportunities and solutions who are paving the way in the customer engagement and support industry to pitch their proposals to a panel of industry experts, in front of a large live audience!

VIP Lounge

Talk shop with innovative leaders and influencers.

Filled with refreshments, appetizers, and a talk-friendly environment designed for leading decision-makers and pioneers in the industry, the VIP lounge provides customer engagement and call center professionals to sit down and speak directly with the industry’s top 5 percent about the latest business developments and hottest trends.

Masterclasses

Gain the upper hand with direct and applicable knowledge.

Apply practical know-how for your business with Call & Contact Center Expo Masterclasses. These courses are developed for real-world scenarios to improve your customer experience and support capabilities, including the possibilities of implementing new call center tech, cloud methods, customer touchpoints and more. Take your business to the next level with Masterclass solutions and upcoming research on all things customer engagement!