Sponsored by

Smile CX logo

Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Milind Pansare: Speaking at the Call and Contact Center Expo USA

Milind Pansare


Just Say NO To Gen AI FOMO: 5 strategies you can trust to improve CX, increase efficiency, and ensure compliance, security and data privacy with huma

The market is awash with Gen AI technologies vying for your attention. This talk will help you recognize the deep differences between generic GPT based technologies and those that have purpose-built LLMs trained for accurate, trusted contact center interaction. Learn how to stay focused on your business KPIs - CSAT, FCR, AHT, onboarding time, QA coverage, and agent churn - to guide your AI technology decisions.