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26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Michael Puccinelli: Speaking at the Call and Contact Center Expo USA

Michael Puccinelli

Founder & CEO  -  SingleComm

The Magic of Customer Engagement: How to Delight and Surprise Every Time

SingleComm CEO Michael Puccinelli and famed entrepreneur and private venture investor Michael Loeb discuss the magic of customer engagement. In this session, attendees will learn techniques for turning negative interactions into magic moments, the formula for delighting and surprising customers, and how
to set up customer service to not just win customers but wow them. Customer engagement is magic at work, and these industry experts will help businesses deliver show-stopping performance time and again.

About Michael Puccinelli

Michael Puccinelli is the founder and CEO of SingleComm. Prior to co-founding SingleComm, Mr.Puccinelli founded CUORE, which provides outsourced BPO services for direct-to-consumer marketers, healthcare companies and subscription-based marketers. He was also on the founding executive team for EverDrive Synapse Group where he held operational responsibilities for the company’s telephony assets.