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April 24th & 25th 2024

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Apr 24 & 25 / 2024

LVCC, Las Vegas

Kevin Hayden: Speaking at the Call and Contact Center Expo USA

Kevin Hayden

Thrio

Leveraging AI to improve Human Interactions

Session will focus on the innovation in AI for Customer Experience and how it is being leveraged to remove friction to improve experiences, focus on agent tools and instrumentation that supports better outcomes for all participants.

About Kevin Hayden

With over 35 years of experience in the telecommunications and hi-tech industries, Kevin has held various executive and management positions in product marketing and sales. Kevin''s focus has been on utilizing emerging technology to create sustainable value for businesses and consumers.

As a technology expert, Kevin is passionate about finding new and creative solutions to customer challenges. Specializing in areas such as cloud computing, remote-enabling technologies, multi-channel communications, and enriching customer and operational experiences.