Kevin Hayden
Vice President, Sales, Thrio
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Thrio, Inc
Frictionless CX Digital Journeys
Abstract:
Friction is the enemy of great CX. It plagues agents, customers, and business unit leaders alike. Yet enterprises who deliver seamless, multi-step interactions win more business and ensure lasting customer relationships. Process automation is one key to unlocking friction-free encounters. Together, we’ll explore strategies and tactics for frictionless journeys.
Key Take-Aways:
•Ways to demystify process automation, an appreciation for how it differs from AI, and ways it can be immediately applicable to your business
•Fresh perspectives on avoiding customer and agent frustrations before they even happen