Sponsored by

Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Kevin Hayden: Speaking at the Call and Contact Center Expo USA

Kevin Hayden

Vice President, Sales, Thrio  -  Thrio, Inc

Frictionless CX Digital Journeys


Friction is the enemy of great CX. It plagues agents, customers, and business unit leaders alike. Yet enterprises who deliver seamless, multi-step interactions win more business and ensure lasting customer relationships. Process automation is one key to unlocking friction-free encounters. Together, we’ll explore strategies and tactics for frictionless journeys.

Key Take-Aways:

•Ways to demystify process automation, an appreciation for how it differs from AI, and ways it can be immediately applicable to your business
•Fresh perspectives on avoiding customer and agent frustrations before they even happen