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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Barbara Dondiego: Speaking at the Call and Contact Center Expo USA

Barbara Dondiego


Proactive Disruption: The Playbook for Modernizing Enterprise Voice Infrastructure

Many organizations are transitioning their voice infrastructure to the cloud - But that’s just Step Zero. You can have the best agents, coaching, even the best AI bot, but if your customers can’t hear you clearly on the call - none of it matters. Leading enterprises are truly improving their customer conversations and evolving how they architect, monitor and optimize global voice - leveraging the full capabilities of cloud and advanced analytics at scale.

Drawing on real-world case study examples, this session will provide actionable recommendations IT and contact center leaders can implement to improve customer answer rates, call quality and uptime, speed-to-resolution and more.