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Apr 24 & 25 / 2024

LVCC, Las Vegas

Barbara Dondiego: Speaking at the Call and Contact Center Expo USA

Barbara Dondiego

AVOXI

Proactive Disruption: The Playbook for Modernizing Enterprise Voice Infrastructure

Many organizations are transitioning their voice infrastructure to the cloud - But that’s just Step Zero. You can have the best agents, coaching, even the best AI bot, but if your customers can’t hear you clearly on the call - none of it matters. Leading enterprises are truly improving their customer conversations and evolving how they architect, monitor and optimize global voice - leveraging the full capabilities of cloud and advanced analytics at scale.

Drawing on real-world case study examples, this session will provide actionable recommendations IT and contact center leaders can implement to improve customer answer rates, call quality and uptime, speed-to-resolution and more.

About Barbara Dondiego

As CEO of AVOXI, Barbara Dondiego brings over 25 years of experience in both International and domestic communications markets. Leading a global operation, her teams reside in 5 continents (North America, South America, Europen, Africa and Asia), serving multinational customers in over 40 countries. Barbara believes that building a great company to work for is paramount to building a great company who customers want to work with. Her work hard/ play hard culture coupled with an obsession with customer success has helped AVOXI achieve annual growth rates of over 30%. Starting in 2015 at AVOXI as the COO, she was instrumental in the transformation of the company from a regional systems integrator to a worldwide enterprise software platform. Prior to AVOXI, Barbara held various product development and marketing leadership roles throughout the communications sector, including CMO of FairPoint Communication, CMO of EarthLink Business and SVP of Global Marketing at Level 3 Communications.