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Apr 16 & 17 / 2025

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John Ortiz: Speaking at the Call and Contact Center Expo USA

John Ortiz

MiaRec, Inc.

Revolutionizing Quality Assurance: The Power of Generative AI

We will discuss how generative AI can help your contact center gain complete visibility into your agent performance. We will explore how you can automatically score 100% of your calls with extreme precision and also use generative AI to generate automatic summaries and extract key pieces of data.

About John Ortiz

John Matthew Ortiz is a distinguished professional in the contact center industry, currently serving as a Technology Sales Manager at MiaRec since September 2022. With a rich background in sales and management, John has proven his expertise in enhancing contact center efficiency, customer experience, and agent performance. He specializes in utilizing innovative technologies like voice analytics and process automation to revolutionize contact center operations.