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Las Vegas Convention Center

April 24th & 25th 2024

Apr 24 & 25 / 2024

LVCC, Las Vegas

John Ortiz: Speaking at the Call and Contact Center Expo USA

John Ortiz

MiaRec, Inc.

Revolutionizing Quality Assurance: The Power of Generative AI

We will discuss how generative AI can help your contact center gain complete visibility into your agent performance. We will explore how you can automatically score 100% of your calls with extreme precision and also use generative AI to generate automatic summaries and extract key pieces of data.