Simon Black
CEO
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Awaken Intelligence Ltd
Evolving the Contact Center: How to onboard, empower and retain agents in a rapidly changing environment
Contact centers face a myriad of new and existing pressures. Maintaining an agent workforce with the necessary skills to succeed in the current turbulent environment has never been more challenging. In this session, you''ll be taken through innovative examples of how organizations are adapting their operations in order to guide their agents in providing the best service possible and delighting customers.