Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Simon Black: Speaking at the Call and Contact Center Expo USA

Simon Black

CEO  -  Awaken Intelligence Ltd

Evolving the Contact Center: How to onboard, empower and retain agents in a rapidly changing environment

Contact centers face a myriad of new and existing pressures. Maintaining an agent workforce with the necessary skills to succeed in the current turbulent environment has never been more challenging. In this session, you''ll be taken through innovative examples of how organizations are adapting their operations in order to guide their agents in providing the best service possible and delighting customers.