Sponsored by

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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Simon Black: Speaking at the Call and Contact Center Expo USA

Simon Black

Awaken Intelligence Limited

How to transform your agent and customer experience with real-time interaction guidance and Generative AI

The next great performance leap in the contact center will be driven by real-time services that will transform the agent and customer experience. Live agent assistance, real-time insights, and systems interconnectivity (including data capture and writeback) will ensure agents have never felt so supported and able to deliver improved outcomes for customers.

In this session, Simon Black, CEO of Awaken Intelligence, will share customer stories of transformation, unlocked through the power of technology and generative AI.