Sponsored by

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Las Vegas Convention Center

April 16th & 17th 2025

Apr 16 & 17 / 2025

LVCC, Las Vegas

Leslie O’Flahavan and Vicki Brackett: Speaking at the Call and Contact Center Expo USA

Leslie O’Flahavan and Vicki Brackett

E-WRITE and Knowledgely

Straight Talk: Women in CX

Join two experienced CX leaders—Vicki Brackett of Knowledgely and Leslie O’Flahavan of E-WRITE—for a straight-talk discussion on women’s influence and authority in CX. We’ll draw on our own experience to provide insights about cultivating a satisfying, lasting career in CX:

· How to gain visibility in a virtual world
· How to build a power base to drive or influence ideas inside your company
· How to write with authority
· How to convey your expertise when others question it
· How to avoid undermining your own authority

Bring your own questions and get ready to share your own opinions! We want to hear about your experiences, challenges, and goals.