Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Sam Hahn: Speaking at the Call and Contact Center Expo USA

Sam Hahn

Technology Evangelist  -  eGain

Knowledge Hubs: The Key to Successful Digital Transformation of Customer Experience

Gartner predicts that digital transformation initiatives will get stymied if businesses do not modernize knowledge
management (KM). In fact, they recommend KM as the #1 technology to transform customer, employee, and the business
experiences for 2022. In this session, you will learn about: 
 
• State of Digital Experience 
• The critical missing ingredient 
• Why you need a KM refresh 
• Knowledge hub: What, why, and How 
• Knowledge hub at work: Real-world success at scale