Sam Hahn
Technology Evangelist
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eGain
Knowledge Hubs: The Key to Successful Digital Transformation of Customer Experience
Gartner predicts that digital transformation initiatives will get stymied if businesses do not modernize knowledge
management (KM). In fact, they recommend KM as the #1 technology to transform customer, employee, and the business
experiences for 2022. In this session, you will learn about:
• State of Digital Experience
• The critical missing ingredient
• Why you need a KM refresh
• Knowledge hub: What, why, and How
• Knowledge hub at work: Real-world success at scale