Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Raj Tumuluri: Speaking at the Call and Contact Center Expo USA

Raj Tumuluri

CEO  -  Openstream.ai

Bridging the Knowledge Gap

The next leap in contact center evolution is to engage users through Intelligent Virtual Assistants that go beyond call routing and transfer-to-agent; They actually surface knowledge and information from secure enterprise content repositories and provide hyper-personalized service to customers seeking assistance. This talk focuses on bridging that knowledge gap using Knowledge Graphs and Conversational AI.