The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Nerys Corfield: Speaking at the Call and Contact Center Expo USA

Nerys Corfield

Director  -  Injection Consulting

Harmonise your IT and Operations teams to realise your TOM

Having worked with over 60 contact centres in the past four years, Nerys will explain how transformation happens best when there is a collaborative relationship between IT and Operations. When IT buy and deploy new technology, any transformation aspirations will fall through the chasm that is the silo between IT and Ops. This session will provide top tips on how best to plan, deploy and adopt technology so it is delivering the desired business outcomes.