Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Mr. Raj Tumuluri: Speaking at the Call and Contact Center Expo USA

Mr. Raj Tumuluri


State of the Conversational AI & Lessons from the Frontlines

There has been a tremendous progress made in employing Conversational AI technology across industries, from simple chatbots answering FAQs
to virtual assistants helping to accomplish users’ goals, to embodied virtual agents attempting to show human empathy.

In spite of the great advances in the Natural Language Understanding (NLU), Sentiment Analysis and creating context-awareness, there is still a lot of scope
for improvement to fully realize the potential benefits of Conversational AI.