Mr. Raj Tumuluri
Openstream.ai
State of the Conversational AI & Lessons from the Frontlines
There has been a tremendous progress made in employing Conversational AI technology across industries, from simple chatbots answering FAQs
to virtual assistants helping to accomplish users’ goals, to embodied virtual agents attempting to show human empathy.
In spite of the great advances in the Natural Language Understanding (NLU), Sentiment Analysis and creating context-awareness, there is still a lot of scope
for improvement to fully realize the potential benefits of Conversational AI.