The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Mike Routledge: Speaking at the Call and Contact Center Expo USA

Mike Routledge

Intuitive Learning Limited

Effective Learning Techniques in a digital world

Our seminar presentation will examine learning techniques in a digital world and the effectiveness of traditional learning methods. We’ll look at the role artificial intelligence in digital learning. We’ll explore ROI, CSAT, employee engagement, knowledge retention and the importance of consistency and aligned knowledge in regulated environments. And finally, we’ll look at the point where training ends and learning begins and how best to bridge the gap.