Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Mike Mixon: Speaking at the Call and Contact Center Expo USA

Mike Mixon

Chief Revenue Officer  -  Textel

How Pearson Education Improved Engagement by 225% with Texting

Times are changing - and so are the ways your customers interact. In fact, not only are more customers texting companies, they’re doing it more than ever before. In this session, you’ll see how Pearson transformed interactions with students, improving engagement 225%. You’ll hear how to improve your customer experience and agent efficiency - compliantly. Then, you’ll learn how to help agents get started without adding stress to their role.