Chief Revenue Officer
How Pearson Education Improved Engagement by 225% with Texting
Times are changing - and so are the ways your customers interact. In fact, not only are more customers texting companies, they’re doing it more than ever before. In this session, you’ll see how Pearson transformed interactions with students, improving engagement 225%. You’ll hear how to improve your customer experience and agent efficiency - compliantly. Then, you’ll learn how to help agents get started without adding stress to their role.