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26th & 27th April 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Marc Bernstein: Speaking at the Call and Contact Center Expo USA

Marc Bernstein

CEO & Founder  -  Balto

Optimized for Excellent Conversations: Reshaping Today & Tomorrow's Contact Center

Contact center conversations are continuously evolving. New technologies have transformed the dialogue, literally, around what makes for successful customer engagement. COVID has catalyzed this transformation, permanently shifting the customer journey, making excellent contact center conversations more critical now than ever before.

Join Balto's CEO, Marc Bernstein, to learn how AI is strengthening human connections, boosting productivity, and maximizing customer retention while looking into the future of Contact Centers.

About Marc Bernstein

Marc Bernstein is the CEO of Balto, the first real-time guidance for contact centers. Marc founded Balto in 2017 after noticing that as a technology sales representative, he constantly made preventable and costly mistakes on his phone calls. Despite weekly coaching with his manager, Marc made the same mistakes again and again. That’s when Marc realized that post-call coaching is broken and knew that there had to be a better way.

Marc graduated from Washington University in St. Louis with a degree in Marketing, Psychology, and Entrepreneurship and is on a mission to transform how organizations communicate with their customers.