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April 26th & 27th 2023

10AM - 4PM WED/THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Marc Bernstein: Speaking at the Call and Contact Center Expo USA

Marc Bernstein

Balto

Optimized for Excellent Conversations: Reshaping Today & Tomorrow's Contact Center

Contact center conversations are evolving as new technologies transform how agents support customers and prospects. With the introduction of GPT-3 and other AI tools, agents have the opportunity to leave repetitive tasks to AI, and instead focus on complex, efficient, and personalized customer experiences.
Join Balto CEO & Founder Marc Bernstein to learn how the introduction of GPT-3 will reshape agent workflows, increase contact center efficiency, maximize customer retention and sales.

About Marc Bernstein

Marc Bernstein is the Founder, CEO of Balto, the real-time guidance category leader, with over 150 million contact center conversations analyzed and optimized in real-time and the highest-rated solution on G2 with 4.8 stars. Balto's artificial intelligence understands phone conversations to be as effective as possible in every customer conversation.

Marc was named CCW Next Generation Leader to St. Louis’s Titan 100 list of executives making an impact on the region. Marc earned a B.S. in Entrepreneurship, Marketing, & Psychology from Washington University in St. Louis.