Kelly Painter
Vice President
-
eSkill Corporation
How to Hire and Train for the Skills Call Center Agents Need
Call Centers have evolved from troubleshooting and problem-solving entities into sophisticated contact hubs. As a result, call center agents must have strong skills that reflect these increased responsibilities.
While your organization undoubtedly understands the importance of these skills, you may have struggled to find efficient ways of identifying and training agents to perform at a high level.
Attend this session to learn more about how to hire and train the best call center agents.