Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Kelly Painter: Speaking at the Call and Contact Center Expo USA

Kelly Painter

Vice President  -  eSkill Corporation

How to Hire and Train for the Skills Call Center Agents Need

Call Centers have evolved from troubleshooting and problem-solving entities into sophisticated contact hubs. As a result, call center agents must have strong skills that reflect these increased responsibilities.

While your organization undoubtedly understands the importance of these skills, you may have struggled to find efficient ways of identifying and training agents to perform at a high level.

Attend this session to learn more about how to hire and train the best call center agents.