Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Kelly Painter: Speaking at the Call and Contact Center Expo USA

Kelly Painter

Vice President  -  eSkill Corporation

How to Hire and Train for the Skills Call Center Agents Need

Call Centers have evolved from troubleshooting and problem-solving entities into sophisticated contact hubs. As a result, call center agents must have strong skills that reflect these increased responsibilities.

While your organization undoubtedly understands the importance of these skills, you may have struggled to find efficient ways of identifying and training agents to perform at a high level.

Attend this session to learn more about how to hire and train the best call center agents.