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April 24th & 25th 2024

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Apr 24 & 25 / 2024

LVCC, Las Vegas

Jeff Fettes: Speaking at the Call and Contact Center Expo USA

Jeff Fettes

CEO and Founder  -  Laivly

Powered by ChatGPT: Real-World Lessons on Leveling Up Your Contact Center with Generative AI

Everyone has heard of ChatGPT but how can we use it in customer care today? This session will explore the use of generative AI for customer experience in contact centers, with a focus on real-world client examples. We will discuss how generative AI can help contact centers improve their important metrics such as customer satisfaction, efficiency, and cost reduction.

(P.S. this abstract was written by AI)

About Jeff Fettes

Serial entrepreneur Jeff Fettes is the founder and CEO of Laivly, a leading AI-powered attended automation platform designed specifically for the contact center environment, where he is responsible for leading strategic direction as well as product vision and execution of the company.

Jeff is also the co-founder of Intouch CX, a highly successful global BPO (Business Process Outsourcing) leader that counts 25K+ customer care experts worldwide, and that partners with brands on contact center strategy, recruiting, IT, HR and workforce planning.
Jeff serves on the boards of directors of a number of SaaS-based companies like Maple and Vetster. He also actively supports and contributes philanthropically to a number of charitable causes across North America through The Fettes Family Foundation, a Canadian-based non-profit organization.