Sponsored by

Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Jeff Fettes: Speaking at the Call and Contact Center Expo USA

Jeff Fettes

CEO and Founder  -  Laivly

Powered by ChatGPT: Real-World Lessons on Leveling Up Your Contact Center with Generative AI

Everyone has heard of ChatGPT but how can we use it in customer care today? This session will explore the use of generative AI for customer experience in contact centers, with a focus on real-world client examples. We will discuss how generative AI can help contact centers improve their important metrics such as customer satisfaction, efficiency, and cost reduction.

(P.S. this abstract was written by AI)