Sponsored by

Las Vegas Convention Center

April 26th & 27th 2023


Apr 26 & 27 / 2023

LVCC, Las Vegas

Hans van Dam: Speaking at the Call and Contact Center Expo USA

Hans van Dam

Conversation Design Institute

Why Conversation Design is the secret to successful contact center automation.

Successful contact center automation requires good AI technology, but without conversation design, customers can still end up with poor experiences seeking support through a chatbot or voice assistant. During this crash course you will learn why Fortune500 companies train their teams at CDI and work with us to build winning conversational AI teams.