Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Hans van Dam: Speaking at the Call and Contact Center Expo USA

Hans van Dam

Conversation Design Institute

Why Conversation Design is the secret to successful contact center automation.

Successful contact center automation requires good AI technology, but without conversation design, customers can still end up with poor experiences seeking support through a chatbot or voice assistant.