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April 26th & 27th 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Hans van Dam: Speaking at the Call and Contact Center Expo USA

Hans van Dam

Conversation Design Institute

Why Conversation Design is the secret to successful contact center automation.

Successful contact center automation requires good AI technology, but without conversation design, customers can still end up with poor experiences seeking support through a chatbot or voice assistant. During this crash course you will learn why Fortune500 companies train their teams at CDI and work with us to build winning conversational AI teams.



About Hans van Dam

Hans van Dam is the founder of Conversation Design Institute, the world''s leading training and certification institute for people working in conversational AI.

Hans has trained more than 2,000 professionals in conversational AI and works with Fortune 500 companies to make their AI Assistants more human-centric, effective, and inclusive. He also leads CDI Foundation, a non-profit that develops design standards and provides scholarships within the industry.

Hans is a frequent guest lecturer at universities worldwide. He is currently based in Amsterdam, where he lives with his family.