Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Fred Stacey: Speaking at the Call and Contact Center Expo USA

Fred Stacey

Independent SaaS Consultant  -  Smartz Solutions

The experience culture is here! But which one?

With years of development in cloud contact center software, companies have created amazing tools to improve the front-line employee experience but why haven’t we adopted them?

In this 30-minute session, we will explore why the Employee Experience is the most important driver for the future of any contact center initiative. EX focus will have a long-term impact whether you want it to or not and awareness is the first step.