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26th & 27th April 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Fred Stacey: Speaking at the Call and Contact Center Expo USA

Fred Stacey

Independent SaaS Consultant  -  Smartz Solutions

The experience culture is here! But which one?

With years of development in cloud contact center software, companies have created amazing tools to improve the front-line employee experience but why haven’t we adopted them?

In this 30-minute session, we will explore why the Employee Experience is the most important driver for the future of any contact center initiative. EX focus will have a long-term impact whether you want it to or not and awareness is the first step.

About Fred Stacey

Fred is a 25-plus year contact center industry veteran. Starting as an agent on the phones selling long-distance services, he quickly rose to leadership. At a young age, he helped multiple companies set up new call centers and recover failing centers around the US.

In the early 2000s, he was pulled into the contact center technology side of the business where he has spent the past 20 years in multiple executive-level roles. In his time, he has built and ran training & engineering programs along with running sales and marketing both domestically and internationally for multiple technology firms.

Over the past four years, he has evaluated hundreds of contact center technology companies and products. With his experience as a user, a buyer, a seller, and finally an advisor for companies on technology; Fred brings a unique perspective as a thought leader in the contact center and customer experience space.