THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY

16-17 MAR 2022

Las Vegas Convention Center

Mar 16 & 17 / 2022

LVCC, Las Vegas

Derek Roberti: Speaking at the Call and Contact Center Expo USA

Derek Roberti

VP of Technology  -  Cognigy

Why Your CX Depends on Conversational Automation

Without automation in place, the challenge of communicating with our customers is consistency and quality at scale. How do we keep up with volume of messages on the channels where our customers are, and give them the best experiences? Hear how conversational automation helps companies move away from handling interactions and instead, design interactions, to meet the CX customers really want. Learn how Conversational AI voice- and chatbots deliver an improved customer experience, with the end goal of lowering costs, improving customer retention, and driving new revenue opportunities.