Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Derek Roberti: Speaking at the Call and Contact Center Expo USA

Derek Roberti

VP of Technology  -  Cognigy

Why Your CX Depends on Conversational Automation

Contact centers are paying the price for under-investment in automation technologies. 61% of customers today still prefer to speak with a live agent on the phone. However, combined with a pandemic and a labor shortage, contact centers are turning to automation. How can being a voice-first call center transform CX? Join this session to learn how voice-enabled solutions enable your employees and customers to get answers faster than ever before.