VP of Technology
Why Contact Centers’ Next Big Move is: Voice Bots
Contact centers are paying the price for under-investment in automation technologies. 61% of customers today still prefer to speak with a live agent on the phone. However, combined with a pandemic and a labor shortage, contact centers are turning to automation. How can being an automation-first call center transform CX? Join this session to learn how voice-enabled solutions enable your employees and customers to get answers faster than ever before.