Sponsored by

Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

David Shapiro: Speaking at the Call and Contact Center Expo USA

David Shapiro

Premier BPO

How To Maximize Your Partner Relationship - Co-Sourcing vs Outsourcing

Learn the secrets of successful Co-Sourcing for a competitive edge when partnering for a Contact Center operation. Find out the difference between traditional Outsourcing and best-practice Co-Sourcing and how the latter creates a partnership mentality with cultural alignment; constantly improving processes, and generates innovative ideas to achieve business outcomes with a dedicated team that requires less oversight.