The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

David Moore: Speaking at the Call and Contact Center Expo USA

David Moore

Global VP of CX  -  SAP

Rise of the Robots! Are live agents necessary in the future?

An examination of how and when conversational AI and Machine Learning should be used in Contact Centres – and when they should not!