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April 24th & 25th 2024

10AM - 4PM WED/THUR

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Apr 24 & 25 / 2024

LVCC, Las Vegas

Clay Heinz: Speaking at the Call and Contact Center Expo USA

Clay Heinz

GVP Regulated Industries  -  TTEC

Optimize Your CX With a Relevant Wage and Labor Strategy

Happy employees drive happy interactions. Attracting top talent and retaining the ''magic makers'' demands a relevant wage and labor strategy Learn about how current market conditions are impacting the CX industry, the risk of ''getting it wrong'' and proven strategies to quickly respond.

About Clay Heinz

With over 25 years in the healthcare CX industry and experience across many aspects of CX delivery, Clay leads the growth for TTEC''s "Regulated Industries". Clay is responsible for the strategic development of TTEC''s Healthcare, Public Sector, Banking and Insurance verticals. A published author, speaker and superhero for today''s consumer, Clay''s passion to optimize CX across these industries is evident in his presentation.