Carlos Guadamuz

Today, customers want the ability to contact a business their way. Some may even prefer to self-serve over a digital channel like web chat or SMS. On the flip side, businesses want to orchestrate successful customer journeys to increase customer satisfaction, build brand loyalty, and help drive revenue.

Customers want to be delighted by their experience with you and your brand—not only while interacting with your contact center team, but also before they get there and after they leave.
In this session, you’ll get a glimpse into how businesses can deliver contextual, personalized customer journeys via the right channel, using the right resource, to address the right customer need, every time. We’ll show you options from a simple call center experience to a full contact center experience.