Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Brian Solis: Speaking at the Call and Contact Center Expo USA

Brian Solis

Global Innovation Evangelist - Salesforce

Reimagining the Customer's Experience: The Future of CX is Owned by the Customer and Needs a New, Post-Pandemic Operating System

Leading digital anthropologist and futurist Brian Solis has studied CX for two decades. He believes the pandemic forever changed the trajectory for CX innovation. In this special session, Brian will share the flipside of customer experience by focusing on the customer's experience. In his talk, he will reveal how their behaviors, mindsets, values, and expectations for engagement changed in the last year and how they continue to change. More importantly, he'll share how to organize around the customer, technology trends, and also the role you play in transformation.