Brian Redden and Doug Deker
Call Center Power
Vetting Outsource Providers: Pre vs. Post Pandemic
As with almost everything, Covid has had a profound impact on the way we conduct business in the call center space. Finding and vetting a call center outsource partner is no exception. In this session, we will briefly discuss how the outsourcing process has changed “pre vs. post” pandemic and introduce new tools and strategies we can all use to ensure your outsourcing initiatives are a success.