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26th & 27th April 2023

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Apr 26 & 27 / 2023

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Brian Redden and Doug Deker: Speaking at the Call and Contact Center Expo USA

Brian Redden and Doug Deker

Call Center Power

Vetting Outsource Providers: Pre vs. Post Pandemic

As with almost everything, Covid has had a profound impact on the way we conduct business in the call center space. Finding and vetting a call center outsource partner is no exception. In this session, we will briefly discuss how the outsourcing process has changed “pre vs. post” pandemic and introduce new tools and strategies we can all use to ensure your outsourcing initiatives are a success.

About Brian Redden and Doug Deker

Doug and Brian have over 30 years of experience working in every facet of the contact center arena. Throughout his long and distinguished career, Doug has sourced, lead and scaled large, complex outsourcing initiatives all over the world. These initiatives would typically involve thousands of agents and have contract values in the tens of millions of dollars. Brian has devoted his career to leading large, multi-site call center operations in North and Latin America, for some of the largest enterprises in the US. Brian is widely known throughout the industry as a “turnaround specialist”, brought in by numerous enterprises to get the most out of their contact centers. Now, Doug and Brian have combined their unprecedented array of call center expertise, joining “Call Center Power”, a premiere Contact Center Solutions firm, that provides companies with everything they need to ensure success with their contact centers.