Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Brian Redden and Doug Deker: Speaking at the Call and Contact Center Expo USA

Brian Redden and Doug Deker

Call Center Power

Vetting Outsource Providers: Pre vs. Post Pandemic

As with almost everything, Covid has had a profound impact on the way we conduct business in the call center space. Finding and vetting a call center outsource partner is no exception. In this session, we will briefly discuss how the outsourcing process has changed “pre vs. post” pandemic and introduce new tools and strategies we can all use to ensure your outsourcing initiatives are a success.