Sponsored by

Smile CX logo

Las Vegas Convention Center

April 24th & 25th 2024

Apr 24 & 25 / 2024

LVCC, Las Vegas

Brian MacLeod: Speaking at the Call and Contact Center Expo USA

Brian MacLeod

AVP, Retail Customer Care  -  CVS Health

Contact Center Employee Engagement in a Virtual World

Giving contact center employees the ability to work virtually is easy – keeping them engaged is hard. The good news is with the right vision, lots of intentionality, and a bit of discipline, it’s possible for employees to be even more engaged at home than in the office. In this seminar, Brian will share his successes and best practices for creating an engaging and sustainable virtual culture.