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April 26th & 27th 2023

10AM - 4PM WED/THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Ben Taylor: Speaking at the Call and Contact Center Expo USA

Ben Taylor

Conversation Design Institute

How training your team in Conversation design will allow you to set your hidden chatbot free and delight your customers with automation

The technology for AI chatbots and voice assistants is improving all the time. But the skill of the people designing the conversations isn’t keeping up with the technology. In this session, we share detailed outline of the benefits of training your team in conversation design so that your AI Assistant impresses your stakeholders and delights your customers.

About Ben Taylor

Ben Taylor heads up the Client Services department of Conversation Design Institute. After a successful career in digital marketing and communications, Ben was looking for a new challenge and could see that conversational AI had the potential to dominate multiple industries like digital marketing had in the early 2010’s.

After meeting with Hans and Olaf he was blown away by their passion for the industry and wanted to join them on their mission to rid the world of terrible chatbots. Ben now spends his days meeting with clients from across the globe discussing the many ways that automation can benefit corporations and working with them to overcome the challenges they face in this journey. Bens goal is to lead a global team dedicated to supporting the mission of Conversation Design Institute.