Sponsored by

Las Vegas Convention Center

April 26th & 27th 2023


Apr 26 & 27 / 2023

LVCC, Las Vegas

Ben Taylor: Speaking at the Call and Contact Center Expo USA

Ben Taylor

Conversation Design Institute

How training your team in Conversation design will allow you to set your hidden chatbot free and delight your customers with automation

The technology for AI chatbots and voice assistants is improving all the time. But the skill of the people designing the conversations isn’t keeping up with the technology. In this session, we share detailed outline of the benefits of training your team in conversation design so that your AI Assistant impresses your stakeholders and delights your customers.