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April 24th & 25th 2024

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Apr 24 & 25 / 2024

LVCC, Las Vegas

Angela M. Jenkins: Speaking at the Call and Contact Center Expo USA

Angela M. Jenkins

Founder, Pres-CEO  -  Spectrum Partners, LLC

IT Modernization Secure Service Models and Framework – People, Processes and Technologies

The key elements for an efficient, Interoperable and Secure IT model will be highlighted. The Framework will be inclusive of personnel skill sets, Program Management processes and applicable Technologies.

About Angela M. Jenkins

Over 25 years of collective experience in lead roles of strategic technology assessment, analysis, conceptual design, implementation, systems integration, operations and maintenance (O&M), and overall project management.

Extensive financial analysis including budgeting, forecasting, and planning while adhering to cost, schedule, and performance. Extensive experience in Federal, State and Local Governments, Financial and Technology Industries for Compliance and Industry Standards. Oversee and recommend Cloud Solution operations and risk oversight for essential services of top 10 largest US City agency Contact Center.

Commercial industry expert that assisted in the proliferation of Natural Language voice-activated solutions (e.g.: NICE) and the 1st computer based VoIP gateway. Also instrumental in the successful product launch of companies such as WebEx, Microsoft Office Communicator 2007 now Skype (Communications tool), Interactive Intelligence (PC-based phone switch), and Microlog (IVR application). Many solutions now in today’s “Cloud” genre.

During post 911 surge of activities, served as the United States Army Signal Command’s PEO EIS (Program Executive Office) DoD Army designated Executive Agent of the with heavy interface with Defense Information Systems Agency (DISA), Real Time Services Global VoIP Pilot. Sponsored and obtained Department of Defense (DoD) Joint Interoperability Test Command (JITC) approval for largest carrier grade hybrid TDM VoIP solution tested to-date and Contact Center applications.