THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY

16-17 MAR 2022

Las Vegas Convention Center

Mar 16 & 17 / 2022

LVCC, Las Vegas

Andrew Casson: Speaking at the Call and Contact Center Expo USA

Andrew Casson

Vice President of Sales  -  Content Guru

The Cost and Ops Advantage: Growing with end-to-end CCaaS Solutions

Any businesses in a high-growth stage is faced with same question. When expanding our Customer Experience (CX) technology portfolio, which pathway will generate better value for our business: building up a best-of-breed, single-channel technology stack, or investing in an integrated full-stack solution from a single provider?

Join CX expert Andrew Casson of Content Guru, as he explores the pros and cons of full-stack vs single-channel purchasing. Andrew will be discussing everything you need to know about the business benefits and drawbacks of both solutions, as well as their implications for issues such as systems integration, reporting, cost, data security, scheduling, maintenance, and agent experience.

Don’t miss out on this deep dive into the world of CX expansion, and find out how the technology behind your CX delivery can drive market-leading customer loyalty, and power business growth.