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Apr 24 & 25 / 2024

LVCC, Las Vegas

Amir Hameed : Speaking at the Call and Contact Center Expo USA

Amir Hameed

Senior Vice President, Worldwide Solution Sales and Enginering  -  RingCentral

Beyond Bots - Doing so much more with AI in the Contact Center

We have transcended way beyond bots in contact centers. Where is the future of AI? How can AI help us do more with less while balancing greater experience? How will AI transform customer experience and agent productivity? Drive insights on operations and deeper customer sentiments? Join RingCentral as we talk through how AI can be embedded in every part of your customer journey to deliver transformative results.

About Amir Hameed

Amir Hameed is a professional engineer with over 25 years of Unified Communications and Contact Center domain expertise in presales leadership roles in companies including Avaya, Sonus, Nortel Networks and 8x8. As the current Senior Vice President, Worldwide Solution Sales and Engineering at RingCentral, Amir and his organization support the digital transformation strategies of customers of all segments worldwide as they migrate their business communications to the Cloud. Amir resides with his family in Toronto, Canada.