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26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Dan Smitley: Speaking at the Call and Contact Center Expo USA

Dan Smitley

Call Design

The Machines Have Taken Over – Now What?

There are a lot of conversations around how AI and ML can be, or should be, impacting the contact center now, but what about the future?

In this quick glance into the future, Dan Smitley shares how Contact Centers will need adjust as the machines begin to take our jobs. Spoiler alert: We’re more important than simply a battery source for their world domination.