Vee S.A.

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Fully automated AI-based Call Center

Vee stands for: natural dialog customer experience + contact center knowledge + customer data segmentation + constantly improving technology.

Vee delivers: products for standardized customer service across all branches and company sizes.

Biggest strength of vee: bringing high service effectiveness and customer experience together.

Development direction: mastering voice/phone customer service experience, based on technology and data.

1. Highest process effectiveness
    a. Tracking optimal course of dialog
    b. Tracking optimal time of contact
    c. Taking into account all contact circumstances (lead source/quality, past experiences in the process).

2. Best customer experience
   a. Aspects of natural dialog flow
   b. Behavioral adaptation
   c. Customer journey / customer perspective across many points of contact.

3. Smart data-based reasoning for highest efficiency
   a. Client’s system/database as a strong factor for dialog and service decisions
   b. Predicting customer contacts and interactions.

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