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ScreenSteps is a knowledge ops solution that helps contact centers overcome agent onboarding and performance challenges by solving their root problem — an inability to effectively transfer knowledge from those who know what to do and how to do it, to those who don't.
The knowledge ops solution tackles your knowledge transfer problem by providing you with a:
- Software: A knowledge ops platform to create and manage your digital guides and training courses
- System: The Find & Follow Framework to make knowledge transfer more effective
ScreenSteps also provides coaching and consulting services to help companies successfully implement the Find & Follow Framework, build Knowledge Operations Teams, and improve their knowledge operations, knowledge transfer, and employee training.